FREQUENTLY ASKED QUESTIONS...
WHERE IS YOUR CLINIC LOCATED?
Our address is 3802 Prescott Road, Alexandria 71301. We are located on the street (Prescott Road) behind Cabrini Hospital, and we are just down the street from its parking garage near MacArthur Road.
WHAT ARE YOUR CLINIC HOURS?
Mon/Tue/Thu 8a – 5p; Wed/Fri 7a – 5p
HOW DO I MAKE AN APPOINTMENT?
If you are new to our office, you can contact us at our phone number 318-487-6060 to schedule an appointment. If you are established with our office, you also have another option of requesting an appointment through the patient portal.
WHAT IF I NEED TO CHANGE OR RESCHEDULE MY APPOINTMENT?
You can contact us using the same methods listed above. Please attempt to reschedule your appointment 24 hours in advance to allow other patients to the opportunity to be scheduled.
WHAT CAN I EXPECT AS A NEW PATIENT?
Please arrive 15-30 minutes prior to your appointment time to allow time for you to fill out the new patient packet. Our new patient packet is also available on our website and may be completed prior to your visit.
WHAT DO I NEED TO BRING TO MY APPOINTMENT?
You will need to bring your insurance card(s), a form of picture ID and medications you are currently taking, if any. Payment will be expected at check in. If you have questions on your office visit payment responsibility, please contact the number on the back of your insurance card for member services.
WHAT INSURANCE COVERAGES DO YOU ACCEPT?
We accept most commercial insurances, Medicare and its plans through Humana and Vantage and Medicaid plans through Amerihealth Caritas, Louisiana Healthcare Connections and Healthy Blue.
WILL MY INSURANCE COVER THE SERVICES?
Please contact the member services number on the back of your insurance card for insurance coverage questions.
HOW DO I GET A REFILL ON MY PRESCRIPTIONS?
We ask that you request for your prescription refills through your pharmacy. Your pharmacy can then send us a request for approval. You may also access our patient portal to request refills. Please make your refill requests 7-10 days prior to your last medication and give us 48 hours to respond. Keep in mind that we may need you to come in for an appointment for new medications and controlled substance prescriptions.
WHEN & HOW WILL I GET MY TEST RESULTS (LAB, XRAY, OTHER TEST)?
The results may take up to 2-3 days to arrive. Once reviewed by the provider, you will receive your results via the patient portal. If the test results are abnormal, you will be contacted to schedule a follow-up appointment to discuss those results.
WHO CAN HELP ME WITH A BILL THAT I RECEIVED?
For any questions for billing, please contact our billing support services at their phone number 1-800-639-2519.
WHAT IF I NEED A REFERRAL?
If you are requesting a referral, please contact our office at 318-487-6060 as an appointment may be required before a referral can be issued. Some insurances and specialists’ offices require additional medical records before the referral can be approved.
WHAT IS THE PATIENT PORTAL AND HOW CAN I USE IT?
The patient portal is a safe and secure way for our patients and our office to communicate easily. Patients can request for appointments and refills, have access to their medical records, and send non-urgent messages to our doctors and staff from the comfort of their own home. You can sign up for the patient portal by providing our administrative staff your email address so they can send you a patient portal invitation.
WHAT IF I NEED PAPERWORK FILLED OUT BY MY PROVIDER?
Please contact our office at 318-487-6060 to see if an appointment is required for your provider to fill out your paperwork. An administrative fee may be applied for any paperwork that can be dropped off at the office. Please allow your provider up to 5 business days to complete the paperwork.
HOW DO I REQUEST FOR A COPY OF MY MEDICAL RECORDS?
We have a copy service company that handles the medical records requests. Its name is Infostat and their phone number is 318-442-7155. Please call to check on the process, status and fees. There are no fees charged if you are requesting for the medical records to be sent to another doctor’s office. Note that we do not release any medical records without your signed consent.
WHAT DO I NEED TO DO IF I HAVE AN ACUTE PROBLEM AND NEED AN APPOINTMENT IMMEDIATELY?
Please contact our office at 318-487-6060 to schedule an acute visit with any of our available provider. Same day appointments are available.
WHAT DO I DO IF I WANT MY PROVIDER TO RECEIVE MY TEST RESULTS FROM MY OTHER DOCTOR?
Please notify your other doctor that you would like for us to receive those test results and sign documents to release the information so they can either fax it to us or provide you with a copy to bring into the office.
HOW CAN I GET THE SURGERY CLEARANCE FORMS FILLED OUT FOR MY UPCOMING SURGERY?
Surgery clearance forms will require an appointment to fill out and perform/order any evaluation and required tests to assess your potential risks for surgery. Please call 318-487-6060 to schedule and bring all required forms given by your surgeon to the appointment.
WHAT IS A PHYSICIAN ASSISTANT?
An integral member of the modern health care team, physician assistants, or PAs, are trained to work hands-on with patients, often serving as an extension of the primary care doctor.
PAs are licensed medical professionals who can perform an array of services including clinical examinations, diagnostic services, test result interpretations, counseling on preventive care, advising a treatment plan and more. In a primary care setting, PAs often take on specific roles, including preventive medicine and acute crisis management.
■ PA students receive nearly three years of medical training and complete more than 2,000 hours of clinical rotations in areas including family medicine, emergency medicine, surgery, pediatrics and more.
■ PAs are closely tied to the doctor in primary care. Doctors trust PAs to carry out procedures, consultations and examinations on their own, but are available to the PA when complex medical questions arise.
■ PAs are trained to consider the whole patient and help advise patients about lifestyle and preventive care.
■ PAs take time to communicate with the patient. The PA's schedule often allows more time to ask questions and discuss health care matters.